Privacy Policy

When you book a tour or create an account, we collect information such as your name, email address, phone number, and payment information. This information is necessary to process your reservations and provide our services.

Yes, we automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and the time and date of your visit. This data helps us improve our services and user experience.

With your express consent, we may collect location data to provide more personalized tour recommendations and improve our services in your area. You can disable location sharing at any time through your device settings.

We use your personal information to process reservations, send confirmation emails, provide customer support, and deliver the tours and experiences you have purchased. Your information enables us to provide you with a seamless and easy booking experience.

We may send you promotional emails about new tours, special offers and updates. However, you can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in each email or by updating your preferences in your account settings.

We analyze aggregated usage data to improve our website, develop new features, and improve the overall user experience. This analysis is performed in a manner that does not identify individual users

We share your information with trusted third-party service providers who help us operate our site, process payments, and deliver tours. These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

When you book a tour, we share with local tour operators the information necessary to deliver your experience. This may include your name, contact details and any special requests you have specified. Tour operators are bound by confidentiality agreements.

We may disclose your information if required by law, court order or government regulation, or if we believe disclosure is necessary to protect our rights, your safety or the safety of others. We will notify you of these disclosures when legally permitted.

All data transmitted between your browser and our servers is encrypted using SSL/TLS technology with 256-bit encryption. Payment information is processed through payment processors that are PCI-DSS compliant and is never stored on our servers.

We implement strict access control measures to ensure that only authorized personnel can access your personal information, and only for legitimate business purposes. All employees receive security training and sign confidentiality agreements.

We retain your personal data for as long as necessary to provide our services and to comply with legal obligations. Typically, reservation data is retained for 7 years for tax purposes. You can request the deletion of your data at any time, subject to legal requirements.

Yes, you have the right to request a copy of your personal data in a structured and commonly used format (data portability). You can make this request through your account settings or by contacting our support team. We will respond to you within 30 days.

You can update your personal information through your account settings at any time. To request correction of data that you cannot change yourself, or to request complete deletion of your account and data, please contact our support team.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing that took place before the withdrawal of consent. You can manage your consent preferences through your account settings.